Frequently Asked Questions

About Onsite Neonatal Partners

Our Neonatal physicians focus on the care of newborn infants. The Neonatologist may care for healthy infants, provide focused care for premature or ill newborns, or work exclusively with seriously ill newborns in a neonatal intensive care unit (NICU). Onsite also provides care for well newborns, pediatrics, and newborn hearing screenings.

A Neonatologist is a specialist in newborn care. Our doctors are pediatricians who have extra years of specialized training to care for sick, premature, as well as healthy newborns. Read more.

  1. Prenatal Consultations: A Consultation with a Neonatologist prepares families for the expected treatment plan after birth. Our Neonatologist will communicate medical information, specific to the patient’s medical condition, in a supportive, caring way.
  2. Normal Newborn Care: Essential newborn care is care every newborn baby needs regardless of where the child is born or the infant's size. Essential newborn care may be provided during the first few minutes of life and is important for beginning a healthier journey to adulthood.
  3. Critical Newborn Care: Our Neonatologists focus on providing critical medical care for the premature or very ill newborns. Our Neonatologists perform this critical care exclusively in a neonatal intensive care unit (NICU).
  4. Pediatric Emergency Department Visits: Onsite Neonatal also provides emergency care for children less than 19 years of age. These services may be a consultation or emergency care for an illness or injury presented in the Emergency Department.
  5. Newborn Hearing Screens: Hearing loss is the most common congenial condition and can slow a child's development. Onsite provides hearing screens to identify and treat hearing loss early. Learn more about hearing screens.

About Insurance and Billing

In the hospital, you see lots of people wearing scrubs or lab coats. It can be hard to tell a Neonatologist from another doctor or even from a nurse. However, Onsite doctors only care for a baby if your obstetrician or your pediatrician asks us to. If you have a bill, our doctor provided care for your baby. If you would like to find out more about your baby’s specific care, please contact our Patient Advocates. They can access your file and talk with you about it.

Hospitals are an unusual business. If you go to a store or restaurant, everyone who serves you is an employee of that business. But at hospitals, many doctors are independent. Onsite doctors do not participate with all insurance companies. That’s ok. We will still bill your insurance for the care we gave your baby. With your help, we can get the insurance to pay your bill.

Each insurance company is different and sometimes they will send you a check instead of sending it directly to us. When you get the check to pay for the care Onsite doctors gave your baby, you can deposit it and pay us online or over the phone with a credit or debit card, or you can endorse it (sign the back & write for deposit only Onsite Neonatal under your signature) and send it to us. Send the Explanation of Benefits (EOB) too. 

It’s a page or pages sent to you by your insurance company. The EOB shows the services Onsite gave your baby, how much we billed, how much your insurance paid, and your plan responsibility. If your insurance company did not pay anything, the EOB will tell you why. If you have any questions regarding your EOB, Onsite’s Patient Advocates are available to help. Please contact us.

Contact our Patient Advocates and we can work together to get your insurance to pay our bill at the highest benefit level possible and reduce your out-of-pocket expense. Please get to know your insurance policy to find out if you will have any in-network responsibility such as deductibles and coinsurance.

The goal of our Patient Advocates is to limit your involvement as much as possible because we know you have better things to do. However, in some instances we may need you to assist us by participating in a conference call and/or signing an authorization form permitting our advocates to act on your behalf in dealing with your insurance company. We may also ask you to sign and return a pre-written member appeal letter to help close your account.

It may not be too late to apply for a state sponsored Medicaid plan or Charity Care at the hospital for your baby. If that is not an option for you, Onsite can offer you a 50% discount off the total amount of your bill. Onsite also offers payment plans, subject to approval, to help lessen any financial burden. If you would like to find out more about these options, please contact our Patient Advocates.

Onsite accepts many different forms of payments. You can mail a check to our office. Also, you can pay online 24/7 using a debit or credit card, electronic check or by CareCredit.  There are no fees assessed when paying online. You can also pay over the phone with a debit or credit card by calling our Patient Accounting Advocates.

If you have any additional questions or concerns please call our Patient Advocates today toll free at 1-877-646-1133 or email your questions to

Contact Patient Accounting

NOTICE: All patient account information is protected and HIPAA-secure.

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